One of the best aspects of your customer service is the short response time, which I truly appreciate. 👍
However, during the process I noticed that the customer has to repeat the reason for the ticket several times. Unfortunately, there is no return form where the main issue with the product can be clearly described. It might be helpful to introduce such a form, as well as a more structured return shipment process, to better track your internal procedures.
I recommend reviewing Ticket ID 674936, as it may highlight several points where the customer service process could be improved.
Thank you also for offering the refund, we appreciate it.
