Extremely disappointing and stressful experience.
This team is highly unprofessional and shows absolutely no sincerity toward their responsibilities or the support they are expected to provide to tenants. Despite facing a serious issue at the rented property, our repeated requests for assistance were ignored for an extended period. We were forced to escalate the matter to Mr. Diego (CEO of the organization) just to receive basic attention to a critical concern.
As no proper resolution was provided, I had no choice but to terminate the agreement abruptly to protect myself from further inconvenience and risk.
Even after termination, the ordeal continued. I was compelled to escalate the matter to NSW Fair Trading to recover my guaranteed deposit. During this process, I was informed that the lease agreement had not even been registered with Fair Trading, indicating that operations were being conducted in a highly questionable and potentially illegal manner.
This entire experience caused unnecessary stress, financial uncertainty, and loss of trust.
Indian students and new tenants — please be extremely cautious and verify all legal documentation before dealing with this team.
