I took my family again today to sonic in Lakeland Florida at 5030 Dave Robbins Wy, Lakeland, FL 33812. We had 2 previous bad experiences and we went back for a third strike or charm. My wife ordered our food, so when I opened my 2 sausage egg breakfast wraps, one was sitting on a napkin inside the wrapping, the other one wasn’t. My red flag went up asking why is one wrap laying on napkins. My wife took it back to the manager and she said that’s not possible because they don’t have napkins in the kitchen area, so I said you guys have cameras and how do you replenish the napkins in the lobby, and she said I’ll just make another one for you. I said make it with bacon, so they don’t remove the napkins and serve me the same wrap, she saw me standing at the counter waiting for the remake on the wrap, so she said I’ll bring it to you when it’s ready, I replied saying I’ll wait at the counter. So she loudly whispered to the cook that I was watching him, long story short, now I have to wait a few days to see if I get food poisoning to sue them. When I went for a refill on my drink, the manager spilled the drink on the side, and went in the kitchen to get napkins to wipe up the mess. I was like, is she the dumb or not to bright, because napkins was in the kitchen that she fetched. This location has went downhill, they never clean the lobby, always dirty, and the workers are so rude and loud, and they refuse to take any bills over $20, and they don’t have apple or google pay. And they don’t have no signage to specify that to the customers. I now will drive to the neighboring town about 20 miles away to eat Sonic’s. This location has poor management and horrible employees.
